Privacy Policy – Bingo Bites

At Bingo Bites (bingobites.com.au), your privacy matters to us. We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988.

This policy explains how we collect, use, store, and protect your data. Please read it carefully.

1. What Information We Collect

We may collect:

Name, email, phone number, and address (for orders and communication).
Payment details (processed securely via third-party providers – we do not store credit card data).
Order history, feedback, and survey responses.
Optional details like your birthday (for special offers).
Non-personal data via cookies or pixels (e.g., browsing activity, ad tracking).

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Send order updates, promotions, or service announcements.
Share exclusive offers, newsletters, and birthday rewards (only if you consent).
Improve our services, menu, and customer experience.
Comply with legal obligations.

3. Marketing Communications & Opt-Out

You may receive marketing emails and SMS from us only if you opt in.
Emails: Unsubscribe anytime by clicking the link at the bottom of any email.
SMS: Reply STOP to opt out. Your request will be actioned within 5 business days and will remain effective for at least 30 days.
We never sell your personal data to third parties.

4. Sharing Your Information

We only share data with trusted third-party providers who help us operate (e.g., payment processors, ordering systems, delivery platforms, email/SMS services).

Some of these providers are located overseas, including the United States and the European Union (e.g., Google, Facebook, Brevo). While these providers may not be subject to Australian privacy laws, we take reasonable steps to ensure they handle your data securely.

5. Data Storage, Security & Retention

Your data is stored on secure servers with encryption and restricted access.
We retain personal information only as long as necessary for the purposes outlined in this policy.
You may request deletion of your data at any time, unless we are legally required to retain it.

6. Cookies & Tracking

Our website uses cookies and tracking pixels to:

Analyse traffic and improve site performance.
Remember preferences for a smoother experience.
Serve relevant ads via platforms like Google and Facebook.

You can disable cookies in your browser, but some features may not work properly.

7. Children’s Privacy

We do not knowingly collect data from individuals under 16 years of age without parental consent. If we become aware of such collection, we will delete the information promptly.

8. Disclosure Situations

We may disclose your personal information:

To comply with legal obligations.
To protect Bingo Bites, our customers, or third parties.
If our business ownership changes (e.g., sale, merger), under confidentiality agreements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates take effect once published on this page. Please check back regularly for the latest version.

10. Contact Us

If you have any questions, complaints, or requests about your privacy or this policy, contact us:

📧 kenwick@bingobites.com.au
📞 +08 6261 6230
🏠 5/75 Belmont Rd, Kenwick WA 6107